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Customer Service

A knowledgeable, friendly sales associate will be available Monday through Friday from 9am to 9pm Central Time (except for holidays). You can reach your sales associate by phone TOLL FREE at (888) 371-0866 or by e-mail at renegade_staff@hotmail.com.

For Large Group, Industrial or Government Bids call TOLL FREE (888) 371-0866 ask for more information today!

RETURNS: Requests for returns must be made within 14 days of receipt of order shipment. Returned items must be in clean, like new condition, and in original packaging with sales receipt and tags. Credits will be given off the original payment price, shipping and handling will not be credited. Just ship items needing returned to us at Renegade Stores, 1700 Market Lane #390, Norfolk NE 68701. For questions call us at (888) 371-0866.

EXCHANGES: We offer free exchange shipping on all unworn items once we receive the returned item from the customer. The free shipping is UPS ground only. UPS only ships to physical addresses no P.O. Boxes

DEFECTIVE RETURNS: Items returned due to defect must be clean prior to being returned.  These items will be inspected prior to credits being issued. If the defect is recognized and not ruled a part of natural wear & tear, credits will be issued. In some instances products may only qualify for replacement, repair or a pro-rate of the original purchase price.

If you have any questions contact Renegade’s Customer Service Team today:  TOLL FREE (888) 371-0866.

Renegade is among the first retailers in the country to offer: On-Line Lay-A-Way.

*On-Line Lay-A-Way is a great way to reserve items when finances do not allow you to make the entire purchase at this time. (this is GREAT for holiday shopping & large purchases).

*A small deposit of 20% is required to place your item(s) on Lay-A-Way.

*To keep your item(s) reserved for you we only ask that you simply make monthly payments equal or greater than 10% of the original purchase price. (If 45 days has passed without a payment, a sales associate will be in contact with you.)

* You can place anything listed on our web site on Lay-A-Way.

* You can cancel an On-Line Lay-A-Way at any time. Your paid to date amount is returned to you, less a 10% Restocking Fee.

* To Place an ON-LINE LAY-A-WAY Order, You must call a Renegade at TOLL FREE at (888) 371-0866. Please have the item(s) and sizes you would like available.

*Orders will ship the following business day after your final balance payment is made.

*Payment can only be made over the phone by Visa, Master Card, Discover, American Express or RENEGADE Gift Card.

*A friendly, knowledgeable sales associate is available from 9am to 9pm Central Time Monday Through Friday, 10am to 7pm CT. Saturday, & Noon to 6pm CT. Sunday (Closed Holidays).

On-Line Lay-A-Way from RENEGADE is safe & easy. Reserve your product today before its gone!

 

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